Sunday, July 6, 2014

SCCM 2007 mainstream support

As many of SCCM pro's knows System Center Configuration Manager 2007, System Center Configuration Manager 2007 R2 and System Center Configuration Manager 2007 R3 main stream support ends tomorrow (7th July 2014.)
In general Microsoft offer’s Mainstream Support for either a minimum of 5 years from the date of a product’s general availability, or for 2 years after the successor product (N+1) is released, whichever is longer.
What does this means?
Well, it means that- we as customer to Microsoft won’t get FREE support (no-charge) for incidents logged after this date. Also no new product features will be introduced to SCCM 2007, which includes hotfixes and updates. The product will be out of warranty. We need to purchase an extended hotfix agreement with Microsoft if we want to patch the product.

What are the options?
After the end of the main stream support the customers can get the Extended support agreement with Microsoft.  Extended support includes paid support which will be charged on an hourly basis or per incident along with paid hotfix support. In extended support, only security update support is free.

So today is the time to review your products and create a road map for product upgrades.

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