Saturday, December 14, 2013

Event ID: 1500

Recently I have started working on a project where I have inherited an existing windows 7 image. I started the project with updating the existing build and capture task sequence and added IE 9 along with some other time consuming software to reduce the OS deploy time.

The task sequence ran without any issues, Build and capture was successful. I have updated Deploy task sequence with newly created image and deployed to a machine.

When I logged on to the machine first time I have received below error instead of the desktop.

“The user Profile Service service failed the logon.
User profile cannot be loaded.”

I am pretty sure that the previous image never had this issue.

The issue seems to be appeared only with the newly captured image and any other accounts other than built-in local administrator account.
I logged onto newly built machine with built-in administrator account checked the even viewer logs.

I saw two interesting events related to User Profile Service (1500) and User Profile General (1509).
The User Profile Service (1500) reports: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.

Details – Only part of a ReadProcessMemory or WriteProcessMemory request was completed.

The User Profile General (1509) event reports: Windows cannot copy file \\?\C:\Users\Default\AppData\Local\Microsoft\Windows\Temporrary Internet Files\SQM\iesqmdata_setup0.sqm to location \\?\C:\Venus\Default\AppData\Local\Microsoft\Windows\Temporrary Internet Files\SQM\iesqmdata_setup0.sqm. This error may be caused by network problems or insufficient security rights.
Details – Access is denied.

Based on details of the event viewer, iesqmdata_setup0.sqm is the culprit. I am not sure how iesqmdata_setup0.sqm file created in the first place, but I believe it was created when the package was build using IE customisation wizard.
During the deploy task sequence, I have added a step to delete this file.

Deleting iesqmdata_setup0.sqm solved the problem.

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